- Free UK Wide Delivery
- Handmade Bespoke Jewellery
- Woman-Led Business
This website https://by-rebecca.com is where you can place your order for the item(s) you require and the following terms & conditions also cover email correspondence, newsletters, Facebook, Instagram and any other associated promotional activity.
When you place an order with By Rebecca it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact me at [email protected]
By placing an order through our website you are making an offer to By Rebecca to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order.
After placing an order online, you will receive an order confirmation, the contract for the sale of a product (s) will only exist once an order has been accepted, processed and sent to you.
Please ensure that you check all pieces on receipt and if there is a problem with your order – all faulty or damaged items must be reported within ten working days of receiving your order.
I want you to be 100% happy with your purchase so if you are not, please contact me at [email protected] to discuss. I am happy to accept returns if the product is faulty or made incorrectly to your specification. All items are handmade by a human, so sometimes there can be a human error – if this is the case, I will speedily fix this issue for you. Please contact me to let me know and for a return address.
Bespoke items are non-returnable unless there is a fault with the piece.
Photographs taken are what I deem to be a clear representation of the product.
Due to the handmade nature of our jewellery, I reserve the right to sell items with minor differences to the products photographed.
All jewellery is packaged in a black organic kraft luxury box which is branded. Items will also be wrapped in tissue paper and sealed with a small sticker. Gift wrap service is available so please choose this at the time of your order.
All items at By Rebecca are handmade by Rebecca Robertson. The pieces are all made with sterling silver (.925) and are hallmarked in accordance to the Hallmarking UK Law – items below a certain weight do not need to be hallmarked, Items over this weight will be hallmarked at the Edinburgh assay office. Some pieces may feature pre- made components such as clasps and chains.
